Contact the assessment of the need for treatment team
1. Assessing your need for treatment and service guidance
Before you can be referred to any FSHS service or partner service unit, your need for treatment will be assessed by the FSHS. You can contact the FSHS to have your need for treatment assessed:
If you’re unsure, check your right to use FSHS services. Make sure your contact details in the Self service are up to date before you contact the FSHS for an assessment of your need for treatment. Please note that we’ll be able to process your matter faster if you use only one service channel at a time.
As part of the assessment of the need for treatment, a healthcare professional will evaluate your situation, assessing your need for treatment and its level of urgency. The healthcare professional can for example provide you with self-care instructions. If you need further healthcare services, the professional will give you an appointment or instructions on how to book one with an FSHS partner.
Please note that the FSHS doesn’t offer emergency services or services during evenings, nights or weekends. Our service units are open in the daytime on weekdays. If you need urgent care, contact an emergency healthcare clinic in your own wellbeing services county.
In urgent matters, call the national emergency number 112.
Complete service forms in Self
The Self online service contains various service forms that you can use to contact the FSHS. You can use a form to contact the FSHS about
- an asthma check-up or renewal of an asthma prescription
- requesting a doctor’s statement for continuing rehabilitative psychotherapy
- requesting a prescription for allergy medicines
- a salmonella certificate
- a positive chlamydia test (whether laboratory or remote test)
- being tested for STDs
- birth control
- advice and vaccinations for travel
- symptoms of a urinary tract infection in women
Complete the appropriate form and we’ll then contact you within 24 hours (on weekdays) by sending you a Self message or an SMS or by calling you. Please note that the call will come from an unknown number. The processing time is mentioned on each service form.
The Self online service can only be used in Finland and Sweden.
Chat in Self
You can contact our healthcare professionals in SelfChat. SelfChat is open
- for oral health questions Mon–Fri 9 am–11 am
- for general and mental health questions Mon–Fri 9 am–11 am
- for questions related to technical problems Mon–Fri 09 am–11 am
There is a designated service line in SelfChat for hearing-impaired customers.
The Self online service can only be used in Finland and Sweden.
Call our phone service
Call our nationwide service numbers, which are open Mon–Thu 8 am–3 pm and Fri 8 am–2 pm.
- General and mental health services, tel. +358 46 710 1073
- Oral health services, tel. +358 46 710 1085
Choose a service number based on whether you’re looking for oral health services or general and mental health services. Stay on the line to wait, or leave a call request. You will receive the callback from the same service number you called to make your call request. Please note that other calls related to your care may still be made from unknown numbers.
Possible exceptions to our service times
We will inform you about possible exceptions in service times or disruptions in our service lines on our website.
2. Booking an appointment
If we book a remote or in-person appointment for you, you’ll also receive an electronic booking permission to the Self online service. You can use the booking permission to reschedule or cancel your appointment or to check the time and date.
If you’re going to attend an FSHS partner unit after your need for treatment has been assessed, you’ll receive instructions on how to book your appointment.
Remember to mark your appointment in your calendar. You’ll receive a reminder SMS about the appointment two days (48 hours) before the appointment if you’ve activated appointment reminders in Self and your contact details are up to date. If you’ve rescheduled your appointment, you won’t receive a reminder message. Please note that you must come to a booked appointment, even if you do not receive a separate reminder message beforehand.
3. Reschedule or cancel your appointment well in advance
If you can’t make it to your appointment, remember to reschedule or cancel it well in advance. This way we can offer the appointment to another student.
If you miss your appointment or cancel it too late without an acceptable reason, you’ll be charged a fee for the unattended appointment. We do not charge the fee if you reschedule or cancel your appointment at least 24 hours before the time of the original appointment. The fee for unattended appointments concerns all appointments and examinations both FSHS´s own service units and partner service units. This also applies for example to remote appointments, laboratory visits and vaccination visits.. For more information, visit the Charges and invoicing page.
Please note that you must come to a booked appointment, even if you do not receive a separate reminder message beforehand.
Instructions for rescheduling and canceling an appointment at your FSHS´s own service unit
If your appointment is at an FSHS service unit, you can reschedule or cancel it in the online service Self or call our nationwide phone service. If you reschedule your appointment, you won’t lose your booking permission. Please note that you won’t receive a reminder SMS about appointments that have been rescheduled. If you no longer need the appointment for whatever reason, you can cancel it altogether. Remember that if you cancel your appointment, you’ll lose your booking permission.
The Self online service can only be used in Finland and Sweden.
Instructions for rescheduling and canceling an appointment at a partner service unit
If your appointment is at a partner service unit, follow the service provider’s instructions on how to reschedule or cancel it.
Cancel your appointment if your right to use FSHS services has ended
Semester after graduation
Please note that your right to use FSHS services ends at the end of the academic term during which you graduated. If you were booked for an appointment scheduled for the semester following your graduation, you’re responsible for cancelling the appointment.
Appointments are not canceled automatically. You must manage the cancellation yourself if you want to avoid paying a fee for unattended appointments.
Other situations where you have not registered to be present for the semester
You must also cancel your appointment unprompted in other cases where you were booked for one, but will not be registered at your higher education institution for the semester during which the appointment was scheduled to take place.
The appointments are not canceled automatically, and you must manage the cancellation yourself if you want to avoid paying a fee for unattended appointments.
