Instructions for remote appointments
At FSHS, remote appoinments are used extensively. When, you contact us, the necessity for a local (in-person) appointment is evaluated during the need for treatment assessment conducted by our health care professionals.
The FSHS’s healthcare professionals can be reached via video appointments in numerous situations. Remote consultations can be booked at all FSHS units for
- health checks,
- nutrition counselling,
- physiotherapy follow-up visits, and
- general health and mental health follow-up visits.
Remote appointments, are, for example, also available with dental hygienists in Helsinki and Tampere.
A remote appointments is not suitable for situations where you need a physical examination.
The remote appointments take place in thw Self online service, which can only be accessed in Finland and Sweden. We cannot conduct remote appointments if the student is abroad on a student exchange or internship.
How to book a remote appointment
You can agree on a remote appointment with an FSHS healthcare professional when you request an appointment. After receiving a booking permission for a remote appointment, you can choose an appropriate appointment in the Self online service.
FSHS receptions are mainly free of charge. However, same rules concerning fees and cancellations apply for remote appointments as for local appointments (e.g. if you did not come to your appointment or if you cancelled your remote appointment too late).
How to access a remote appointment
For remote appointments, you’ll need a device such as a computer or a smartphone with a video connection. The service can be used with the following operating systems and browsers: Windows, Linux and Android devices: use Chrome (versions 2018 and up), Firefox (versions 2018 and up) or Internet Explorer (requires an add-on installation); macOS and iOS devices (versions 11.1.2 and up): use Safari browser.
Remote appointments are carried out in the Self online service in accordance with the FSHS data protection statement. You should also take care of data protection and secure use. Choose a quiet place where you can comfortably discuss your situation and treatment.
What to do before the remote appointment
- Log in to Self well before your appointment is due to begin.
- Go to remote appointment via the SelfChat window.
- If you have received a request to include photos, save high-quality photos in JPEG or JPG format. Please see instructions for taking high-quality consultation photos for further information. Save or send the images to that device you intend to use to contact FSHS via a remote appointment or the Self chat. You should save the images on the device before contacting FSHS.
- You can join your remote appointment 5 minutes before it begins and upload the photos in the appointment’s chat field in advance by clicking a + button.
- If the data connection is not working, the FSHS will call you. Don’t forget to check that your contact details in the Self online service are up to date.
