Patient ombudsperson

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The patient ombudspersons work to promote patients’ rights. If necessary, you can contact the patient ombudsperson of your wellbeing services county. The ombudsperson will advise and assist you if you are dissatisfied with your care or treatment. The ombudsperson can help you to leave an objection and give you advice in making a complaint or reporting a notice of patient injury with the Finnish Patient Insurance Centre.

The patient ombudsperson will not comment on decisions made about your medical treatment. Neither will the ombudsperson express an opinion as to whether or not there has been an error in your treatment.

Contact information for patient ombudspersons of wellbeing services counties

The table below contains links to the contact information of patient ombudspersons of wellbeing services counties. The wellbeing services county responsible for organizing the patient ombudsperson’s activities is determined based on the area within the wellbeing services county where the FSHS service is produced.

If necessary, you can check the boundaries of the wellbeing services counties on the website of the Ministry of Social Affairs and Health.

The wellbeing services county of Central Finland	Patient Ombudsperson (hyvaks.fi, in Finnish)
The wellbeing services county of Central Ostrobothnia	Social and Patient Ombudsperson (soite.fi, in Finnish)
Helsinki	Social and Patient Ombudsperson (hel.fi)
The wellbeing services county of Kainuu	Patient Ombudsperson (hyvinvointialue.kainuu.fi, in Finnish)
The wellbeing services county of Kanta-Häme	Patient Ombudsperson (omahame.fi, in Finnish)
The wellbeing services county of Kymenlaakso	Social and Patient Ombudsperson (kymenhva.fi, in Finnish)
The wellbeing services county of Lapland	Patient and Social Ombudsperson (lapha.fi, in Finnish)
The wellbeing services county of North Karelia	Contact Information, Social and Patient Ombudsperson (siunsote.fi, in Finnish)
The wellbeing services county of North Ostrobothnia	Patient and Social Ombudsperson (pohde.fi, in Finnish)
The wellbeing services county of North Savo	The Services of Patient Ombudsperson (pshyvinvointialue.fi, in Finnish)
The wellbeing services county of Ostrobothnia	Patient Ombudsman (en.osterbottensvalfard.fi)
The wellbeing services county of Pirkanmaa	Patient Ombudsperson (pirha.fi, in Finnish)
The wellbeing services county of Päijät-Häme	Social and Patient Ombudsperson (paijat-sote.fi, in Finnish)
The wellbeing services county of Satakunta	Patient and Social Ombudsperson (satakunnanhyvinvointialue.fi, in Finnish)
The wellbeing services county of South Karelia	The services of the social and patient ombudsperson (ekhva.fi, in Finnish)
The wellbeing services county of South Ostrobothnia	Patient and Social Ombudsperson (hyvaep.fi, in Finnish)
The wellbeing services county of South Savo	Social and Patient Ombudsperson (etelasavonha.fi, in Finnish)
The wellbeing services county of Southwest Finland	The services of Patient Ombudsperson (varha.fi, in Finnish)
The wellbeing services county of West Uusimaa	Person responsible for social and patient matters (luvn.fi)

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Quality of care and patient safety

Patient ombudsman activities ended in their previous form on 1 January 2024, and the responsibility for the activity was transferred to the wellbeing services counties. With this development, the previous title ‘ombudsman’ was also replaced with the title ombudsperson.