Access to care in FSHS services
(Updated on 17 Feb 2025)
The FSHS complies with current care guarantee legislation and the time limits it sets regarding response times and access to care and reports on how well it meets these requirements in accordance with the Act on healthcare for students in higher education. These pages show the response times and access to general, mental and oral health care services during the calendar year. Information provided on the website is updated monthly. In accordance with care guarantee legislation, reporting is based on the key figures published by the Finnish Institute for Health and Welfare (THL).
The information published on the website shows how the care guarantee requirements are met at the FSHS’s own service units. About 5 % of FSHS´s patients use partner services or outsourced services.
On the FSHS website you can access key monthly figures showing how well the time limits have been met at each service unit:
- Providing a response and assessing the need for treatment
- Access to general and mental health care
- Access to oral health care
Providing a response and assessing the need for treatment
A response and an assessment of the need for treatment must be made during the day of contact, on weekdays during the FSHS’s opening hours. The response may be by phone, in chat or via digital service forms. The FSHS’s assessment of the need for treatment team operates nationwide, so the data reported covers the entire FSHS. We have rounded the percentage to the nearest whole number.
Providing a response and assessing the need for treatment in general and mental health
| 2025 | General and mental health, providing a response and assessing the need for treatment during the same day (% of phone contacts) |
| January | 88 % |
Providing a response and assessing the need for treatment in oral health
| 2025 | Oral health, providing a response and assessing the need for treatment during the same day (% of phone contacts) |
| January | 100 % |
Information for 2024 (click to open)
Providing a response and assessing the need for treatment in general and mental health
| 2024 | General and mental health, providing a response and assessing the need for treatment during the same day (% of phone contacts) |
| January | 99 % |
| February | 100 % |
| March | 98 % |
| April | 96 % |
| May | 100 % |
| June | 100 % |
| July | 100 % |
| August | 99 % |
| September | 80 % |
| October | 79 % |
| November | 82 % |
| December | 100 % |
Providing a response and assessing the need for treatment in oral health
| 2024 | Oral health, providing a response and assessing the need for treatment during the same day (% of phone contacts) |
| January | 100 % |
| February | 100 % |
| March | 100 % |
| April | 100 % |
| May | 100 % |
| June | 100 % |
| July | 100 % |
| August | 100 % |
| September | 100 % |
| October | 100 % |
| November | 100 % |
| December | 100 % |
Access to non-urgent general and mental health care
Those aged 23 and above must be given access to FSHS general and mental health services within three months after their need for treatment was assessed. Those aged under 23 must be given access to general and mental health services within 14 days after their need for treatment was assessed. The time limit does not apply to services such as health guidance, health examinations, or treatment events specified in a treatment or rehabilitation plan.
Access to non-urgent oral health care
Those aged 23 and above must be given access to FSHS oral health services within six months after their need for treatment was assessed. Those aged under 23 must be given access to oral health services wihin four months after their need for treatment was assessed. The time limit does not apply to situations where an individual examination or treatment interval has been set for the patient.