Self-supervision data in numbers
FSHS:s self-monitoring data in numbers for the period 1 September – 31 December 2024
A total of 247 customer feedbacks have been received.
Service experience and location = 133 pcs. (53,8 %)
- A bad experience (70 pcs.)
- A good experience (55 pcs.)
- A bad experience about location, access or premises (3 pcs.)
Appointment booking and digital services = 90 pcs. (36,4 %)
- There were no appoinments to give (19 pcs.)
- The callback time was too short, or there was no callback at all (14 pcs.)
- Chat didn´t work (14 pcs.)
The healthcare fee and a problem using services = 24 pcs. (9,7 %)
- Couldn´t use the partner’s service in the place of residence if the place of study was in another place (8 pcs.)
- FSHS does not offer the services that the customer thinks it should offer (7 pcs.)
FSHS:s self-monitoring data in numbers for the period 1 May–31 August 2024
A total of 181 customer feedbacks have been received.
Service experience and location = 111 pcs.
- A bad experience (72 pcs.)
- A good experience (37 pcs.)
- An imaging examination was carried out in another location (1 pc.)
Appointment booking and digital services = 39 pcs
- The appointment was canceled, and it caused problems (9 pcs.)
- There are no times to give (7 pcs.)
- An appointment must be waited unreasonably long (4 pcs.)
The healthcare fee and a problem using services = 14 pcs.
- Cannot use the partner’s service in the place of residence if the place of study is in another place (5 pcs.)
- Charge for an unattended appointment, justified (3 pcs.)
- The healthcare fee is required, even if the service cannot be used (3 pcs.)
Near misses or adverse events
- 32 near misses
- 51 adverse events
- general and mental health, 58 pcs
- oral health, 18 pcs
- imaging examinations, 2pcs.
Objections
15 objections in May – August 2024
Complaints
4 complaints in May – August 2024