Self-supervision data in numbers

FSHS:s self-monitoring data in numbers for the period 1 September – 31 December 2024

A total of 247 customer feedbacks have been received.

Service experience and location = 133 pcs. (53,8 %)

• A bad experience (70 pcs.)
• A good experience (55 pcs.)
• A bad experience about location, access or premises (3 pcs.)

Appointment booking and digital services = 90 pcs. (36,4 %)

• There were no appoinments to give (19 pcs.)
• The callback time was too short, or there was no callback at all (14 pcs.)
• Chat didn´t work (14 pcs.)

The healthcare fee and a problem using services = 24 pcs. (9,7 %)

• Couldn´t use the partner’s service in the place of residence if the place of study was in another place (8 pcs.)
• FSHS does not offer the services that the customer thinks it should offer (7 pcs.)

FSHS:s self-monitoring data in numbers for the period 1 May–31 August 2024

A total of 181 customer feedbacks have been received.

Service experience and location = 111 pcs.

• A bad experience (72 pcs.)
• A good experience (37 pcs.)
• An imaging examination was carried out in another location (1 pc.)

Appointment booking and digital services = 39 pcs

• The appointment was canceled, and it caused problems (9 pcs.)
• There are no times to give (7 pcs.)
• An appointment must be waited unreasonably long (4 pcs.)

The healthcare fee and a problem using services = 14 pcs.

• Cannot use the partner’s service in the place of residence if the place of study is in another place (5 pcs.)
• Charge for an unattended appointment, justified (3 pcs.)
• The healthcare fee is required, even if the service cannot be used (3 pcs.)

Near misses or adverse events

• 32 near misses
• 51 adverse events

• general and mental health, 58 pcs
• oral health, 18 pcs
• imaging examinations, 2pcs.

Objections

15 objections in May – August 2024

Complaints

4 complaints in May – August 2024