Self-supervision data in numbers

FSHS:s self-monitoring data in numbers for the period 1 May–31 August 2024

The total number of customer feedback is 181.

Service experience and location = 111 pcs.

• A bad experience (72 pcs.)
• A good experience (37 pcs.)
• An imaging examination was carried out in another location (1 pc.)

Appointment booking and digital services = 39 pcs

• The appointment was canceled, and it caused problems (9 pcs.)
• There are no times to give (7 pcs.)
• An appointment must be waited unreasonably long (4 pcs.)

The healthcare fee and a problem using services = 14 pcs.

• Cannot use the partner’s service in the place of residence if the place of study is in another place (5 pcs.)
• Charge for an unattended appointment, justified (3 pcs.)
• The healthcare fee is required, even if the service cannot be used (3 pcs.)

Near misses or adverse events

• 32 near misses
• 51 adverse events

• general and mental health, 58 pcs
• oral health, 18 pcs
• imaging examinations, 2pcs.

Objections

15 objections in May – August 2024

Complaints

4 complaints in May – August 2024