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Our national service number for general and mental health closed today, Friday 14 March 2025, early at 12 pm. The phone service is also currently experiencing an error causing delays in the call back service. We apologise for any inconvenience caused.

FSHS:s self-monitoring data in numbers for the period 1 September – 31 December 2024

A total of 247 customer feedbacks have been received.

Service experience and location = 133 pcs. (53,8 %)

  • A bad experience (70 pcs.)
  • A good experience (55 pcs.)
  • A bad experience about location, access or premises (3 pcs.)

Appointment booking and digital services = 90 pcs. (36,4 %)

  • There were no appoinments to give (19 pcs.)
  • The callback time was too short, or there was no callback at all (14 pcs.)
  • Chat didn´t work (14 pcs.)

The healthcare fee and a problem using services = 24 pcs. (9,7 %)

  • Couldn´t use the partner’s service in the place of residence if the place of study was in another place (8 pcs.)
  • FSHS does not offer the services that the customer thinks it should offer (7 pcs.)

FSHS:s self-monitoring data in numbers for the period 1 May–31 August 2024

A total of 181 customer feedbacks have been received.

Service experience and location = 111 pcs.

  • A bad experience (72 pcs.)
  • A good experience (37 pcs.)
  • An imaging examination was carried out in another location (1 pc.)

Appointment booking and digital services = 39 pcs

  • The appointment was canceled, and it caused problems (9 pcs.)
  • There are no times to give (7 pcs.)
  • An appointment must be waited unreasonably long (4 pcs.)

The healthcare fee and a problem using services = 14 pcs.

  • Cannot use the partner’s service in the place of residence if the place of study is in another place (5 pcs.)
  • Charge for an unattended appointment, justified (3 pcs.)
  • The healthcare fee is required, even if the service cannot be used (3 pcs.)

Near misses or adverse events

  • 32 near misses
  • 51 adverse events
  • general and mental health, 58 pcs
  • oral health, 18 pcs
  • imaging examinations, 2pcs.

Objections

15 objections in May – August 2024

Complaints

4 complaints in May – August 2024