For new students

Slide 1: The slide shows FSHS’s logo and the text: “Welcome to FSHS services.”

Slide 2: The picture shows students on campus and the text: “Congratulations on your study place!”

During this slide, the following text is read in the captioned video: “Hi student, welcome to use FSHS services! Congratulations on your study place! You have the right to use our services if you are studying towards a bachelor’s or master’s degree in a higher education institution in Finland and you have registered as an attending student for the semester.”

Slide 3: The picture shows students and FSHS’s employees gathered around FSHS´s stand table. The picture has the text: “Our services: General and mental health services, oral health services, health promotion, promoting the well-being of higher education communities.”

During this slide, the following text is read in the captioned video: “We provide you with oral health and general and mental health services. We also work with issues concerning well-being in the study communities and health promotion. We provide services both as digital remote services and as local services at either our own or our partners’ service units.”

Slide 4: The picture shows a student with a computer. The picture has the text: “Via the Self online service, you can easily manage varioius matters online.More information: yths.fi/en/self-info“

During this slide, the following text is read in the captioned video: “First, we recommend that you familiarize yourself with our Self online service. Via Self you can easily manage various matters online. In the Self online service you can, for example, view your booked appointments. You can also reschedule or cancel your appointments, use chat, update your personal information, and complete various health and service forms. You can also use Self to access remote appointments. Log in to Self via the FSHS website with your online banking ID or mobile ID. Strong identification guarantees that your information is safe with us. Check out more detailed instructions on how to use Self on our website.”

Slide 5: The picture shows a FSHS’s employee with a computer and a headset. The picture has the text: “Contact the assessment of the need for treatment team by completing service forms in the Self online service, via SelfChat or by phone. Read more: yths.fi/contactfshs“

During this slide, the following text is read in the captioned video: “Before you can be referred to any FSHS service or partner service unit, your need for treatment will be assessed by the FSHS. You can contact us by completing a service form in the Self online service, using SelfChat or by calling us. A healthcare professional will assess your need for treatment and its level of urgency. Depending on your needs, you may be referred to our remote services or local services. You may also receive self-care instructions.”

Slide 6: The picture shows a smiling student with a computer and a coffee cup. The picture has the text: After completing the HealthStart questionnaire, you’ll receive feedback on the state of your health. More information: yths.fi/healthstart“

During this slide, the following text is read in the captioned video: “The health examination for first-year students begins with the HealthStart questionnaire. After completing the questionnaire, you’ll receive an assessment on the state of your health. Based on your answers, you will receive a local or remote appointment time if deemed necessary. You may also receive useful health promotion tips. The HealthStart questionnaire will be available to you within your first academic year in the Self online service. Up-to-date contact information in Self guarantees that you will get a personal invitation by SMS. Read more about the health questionnaire on fshs.fi.”

Slide 7: The picture shows students and employees interacting in a class room. The picture has the text: ”In our groups you can get support for your health and life management. More information: yths.fi/groups“

During this slide, the following text is read in the captioned video: “During the semesters, we arrange preventive and treatment groups, both remotely and at our service units.In a group you can get support for your health and life management. Check the group schedules and instructions for applying to groups on our website.”

Slide 8: A group of students is sitting by the river looking happy. The picture has the text: “Join our student events: yths.fi/events“

During this slide, the following text is read in the captioned video: “We carry out study community work together with students, higher education institutions and student associations. You’ll meet us at various student events both online and on campuses during the academic year. Please follow the event calendar on our website and come to our events to learn about various health promotion tips!”

Slide 9: A physiotherapist instructs another person in resistance band exercises. The picture has the text: “Pay the healthcare fee for students in higher education to Kela unprompted– according to Kela’s instructions. Please note the exceptions to the fee, if you have social security coverage from another EU/EEA country, Switzerland, Great Britain or Northern Ireland.”

There is also this link in the picture: kela.fi/healthcare-fee

During this slide, the following text is read in the captioned video:

“The healthcare fee for students in higher education that students pay to Kela covers all FSHS services. Please remember that you must pay the fee for each semester unprompted. Always check out Kela’s website for more detailed information about the healthcare fee. 

If your social security is covered by another EU/EEA country, Switzerland, Great Britain or Northern Ireland, you may not have to pay the healthcare fee. If so, prepare to show a valid European Health Insurance Card or Global Health Insurance card, when using FSHS services. You need to present the card before each remote appointment and local appointment. Please check instructions for presenting your card on our website at yths.fi/en/ehic. Also deliver a copy of the card to Kela according to Kela’s own instructions.

We at the FSHS do not charge fees for appointments –except for the fee for missed appointments that you haven’t rescheduled or cancelled beforehand. Appointments should be rescheduled or cancelled at least 24 hours prior to the appointment.”

Slide 10: A smiling student leans against a tree with headphones on. The weather is sunny. The picture has the text: “Familiarize yourself more closely with our services and instructions on how to use them on our website fshs.fi. You can also follow us on social media.”

During this slide, the following text is read in the captioned video: “We have gathered information about our services and how to use them on our website fshs.fi. There, you will find contact information for our contact channels and our service units. We also regularly post news and information bulletins online. You should also check out the Health Information Resource on our website! It contains a large number of articles related to a student’s health. You can also follow us on social media, for example Instagram.”

Slide 11: Two students are sitting by the tree in sunny weather. The picture has the text: “Good luck with your first academic year!” The greeting is also presented orally: “We wish you all the best for your first academic year!”